London
£35,000 to £45,000 + Benefits
We have an excellent opportunity for a 3rd Line Support Engineer with experience working for a Software as a Service (SaaS) company to join an exciting, innovative, and rapidly expanding start-up where you can develop your skills, progress your career, and play a big part in the future of the company.
Our client is a tech start-up who are in a financially strong position having successfully gone through several stages of funding and are on-boarding new clients every week. Through growth they are looking for a confident, customer facing technical support engineer to join their busy team.
In this role you will be customer facing, dealing with a large range of inbound customer requests for technical assistance as you focus on troubleshooting, discovery and deep dives into logs, databases, and back-end systems. There will be potential for you to progress in this role into developer, or further customer facing product manager positions.
Requirements:
- Experience as a 3rd Line Support Engineer / Technical Support Engineer
- Experience working for a software company or Software as a Service (SaaS) business beneficial
- Exposure to functional programming
- Clickup or Jira skills as well as SQL
This position offers flexible and remote working however, they would prefer someone who could be on site 2 or 3 days a week post COVID.
We can only accept applications from persons authorised to work within the UK.
By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by us for a period longer than 6 months.